Craving answers as much as our delicious Sri Lankan sweets? You’ve come to the right place! Whether you’re curious about our ingredients, shipping, or anything in between, our FAQs are here to satisfy your sweet tooth for knowledge. Dive in, explore, and get ready to discover the Kavili story, our commitment to quality, and all the answers you need to embark on a delicious Sri Lankan adventure.

Most frequent question – Customer

We use only the freshest and highest-quality ingredients, including organic rice flour, jaggery (palm sugar), coconut milk, spices, and nuts. All our ingredients are natural and free from artificial flavors, preservatives, and fillers.

While not all our sweets are vegan or gluten-free, we have several delicious options that cater to these dietary restrictions. Be sure to check the individual product description for details.

We make our sweets in small batches fresh to order, ensuring that they arrive at your doorstep at their peak of flavor and freshness. We also use special packaging to help preserve their quality during shipping.

The shelf life of our sweets varies depending on the type of sweet. Most will stay fresh for up to 7 days.

We currently ship to almost every city within Sri Lanka. If you’re unsure about your location, please contact us!

Our shipping costs are calculated based on your location and order weight. You can see the estimated cost and delivery time during checkout.

At Kavili.lk, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, which is why we have a straightforward Returns & Refunds Policy to ensure a fair and positive experience for our customers. Check our Returns & Refunds Policy.

We accept a variety of secure payment methods, including credit/debit cards. Your shopping experience with Kavili.lk is always safe and convenient.

Absolutely! We cater to special occasions and large gatherings. Be sure to contact us in advance to discuss your specific needs and create a custom order that will make your event extra sweet.

While we currently don’t offer individual customization options, we’re always open to feedback and suggestions. If you have a specific request, feel free to reach out and we’ll do our best to accommodate it.

Currently, we operate exclusively through our online shop. However, we’re always looking for ways to expand and reach new customers. Stay tuned for updates on future developments!